This Privacy Notice explains what personal information we collect about you, what we do with it, and how you can control it in connection with our websites, mobile apps, or other online services (the “Site”). This Privacy Notice also applies to the personal information we collect through hardcopy means.
We collect information about you in the following ways:
Information we receive from you. We collect information that you provide to us directly. For example, when you complete an online form (e.g., to subscribe to a newsletter or fill out our contact form) or create a user account. We also allow you to contact us through the website by chatting with a representative or sending us an email. In addition, we may from time to time run surveys or promotions on our website. When you register with us or communicate with us through our website, we ask you to provide your contact information (such as name, mailing address, phone number, and email address). We may also ask you to provide product information (including type of product purchased, where it was purchased, and the purchase date as well as information about installation), if applicable. Lastly, there may be an option to provide demographic information about your household and, although this information is not required, we encourage you to provide it so that we can create a more personalized experience on our site.
Information we receive from third parties. We also obtain information about you from third parties we contract with to provide us that information. These third parties may collect information on our behalf or they may collect the information from you separately and then provide it to us.
When you create an account we ask for your name, contact information (including phone number, postal code, and email address). We also prompt you to create a username and/or unique password.
When you voluntarily elect to participate in a survey or promotion , we ask for your contact information (such as name and shipping address) and demographic information (such as zip code, age level).
When you download and install one of our apps, we ask you to create an account. When you use the app, we collect the following information:
Information sent by your device or browser . When you visit our websites we collect information automatically from your browser, such as browser type, browser language, operating system, internet service provider (ISP), IP address, device identification number, geo-location data, session identification number, search terms, search results, and online browsing data (like date and time of access to our website, referring website address, pages viewed, features used, links clicked, and other actions you take in connection with the website, sometimes referred to as “clickstream data”).
We collect personal information about you for the following reasons:
For administrative purposes. We use your information to assist you with registration, to administer your account, to administer contests, to handle warranty information and claims, and for list management and demographic matching. We may also use your information to to tell you about important changes to the Site, or to administer promotions or programs we offer.
To improve our websites. We combine information about visitors to our websites to produce anonymous, aggregated statistical information that helps us understand the frequency of visits to our site, the pages visited, and the features clicked.
To manage and improve our app. We use information collected to make improvements to our app and to provide content and features.
For legal purposes. We use the information we collect where necessary to comply with law or a legal obligation to which we are subject or to exercise or defend legal claims. We also use the information where necessary to assess your compliance with any terms and conditions that apply to your use of the Site.
For our internal efforts to operate and improve our business. This could include:
For security purposes, as necessary to help us protect against, identify, or investigate fraud or other criminal activity.
For automated decision making, including email segmentation and message personalization.
To communicate with you. We use information you provide to us in order to communicate with you, respond to your inquiries or requests for information, provide personalized offers and advertising, and to notify you of promotions or, if applicable, of promotion results and awards. We may also use the information to communicate with you regarding any of the reasons discussed above.
We may share your information:
Additionally, composite tracking information generated by cookies for traffic accounting and content analysis is shared with third parties for the purpose of documenting site activity and other trends.
Opting Out of Commercial Messages. You may always opt out of receiving future commercial email or text messages from us by following the opt-out instructions in emails or texts we send you, or by contacting us at the address provided below. Please be aware that if you opt out of receiving commercial messages from us, it may take up to ten (10) business days for us to process your opt-out request, and you may receive commercial messages from us during that period.
Even if you opt out of receiving promotional and marketing material, we may still correspond with you about your existing or past business relationships with us (e.g., any purchase of our products or use of our services, or responses to your requests for information either through the website or other means). We may also access and view your information in the course of maintaining and improving the Site and our services.
Do Not Track. Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals.
If you are a California resident, please consult the California Privacy Rights section below for your rights and additional considerations.
We have implemented technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, disclosure, use, and modification. Although we strive to keep your personal information secure, no security measures are absolute. Use caution when transmitting personal information over the Internet.
We will retain your information for as long as necessary to fulfill the purposes we collected if for, including as long as necessary to comply with our legal obligations or to exercise our rights and defend claims.
Online payments for orders made through our websites are processed by third-party vendors. Because we use third parties we do not directly collect or store your payment information.
The Site is not intended for children under the age of 13, and we do not knowingly collect information relating to children under 13 years old. If you believe an individual under 13 has provided personal information to us, please contact us using the information provided below.
We may provide links to other websites maintained by unaffiliated third parties for your convenience. We do not maintain those third-party websites and are not responsible for the availability, accuracy, or quality of their content. We make no representations or warranties whatsoever about any other website which you may choose to access through our Site. We encourage you to be aware when you leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.
This Privacy Notice may be updated periodically and will be posted on our website, indicating when it was last updated. If there are material changes to our Privacy Notice, we will post a prominent notice on our websites.
For questions or concerns regarding this Privacy Notice or our privacy practices generally, please contact us here:
The AZEK® Company
1330 W Fulton Market, Suite 350
Chicago, IL 60607
You have the right to ask us to send you the following information:
You have the right to ask us to delete the personal information about you that we have collected.
You have the right to ask us one time each year if we have shared personal information with third parties for their direct-marketing purposes.
We do not sell your personal information, and have no actual knowledge that the personal information of minors under 16 years of age has been sold.
If you exercise your privacy rights under California law, we will not do any of the following in response:
We must verify your request before implementing it, and do so in one of two ways:
If we cannot verify your identity with the information you provide as part of your request, we may ask you to provide additional information. We will only use that additional information in the verification process, or for security or fraud-prevention purposes, and not for any other purpose. If we cannot verify your request, we will not disclose any personal information.
We do not charge a fee to process or respond to your verifiable consumer request unless allowed by law when the request is excessive, repetitive, or manifestly unfounded.
You can also submit a request to know or delete through an authorized agent. We require that the agent provide proof that you gave the agent signed permission to submit the request. If the agent cannot provide that proof, we will deny the agent’s request. We also require one of the following:
If your authorized agent has a valid power of attorney under California Probate Code sections 4121 to 4130, we may request proof of the power of attorney instead of the foregoing.
We have collected one or more types of personal information from California residents in the following categories within the twelve (12) months preceding the effective date of this Privacy Notice:
We obtain the categories of personal information listed above from you or your device, or from third-party sources such as dealers of our products and data brokers.
For additional information, see Information Collected.
We use the personal information we collect for our operational purposes or other purposes set out in this Privacy Notice (see Reasons for Collected Information). Those purposes may include:
We also use the personal information we collect for our commercial or economic purposes, such as attracting consumers to buy, rent, lease, join, subscribe to, provide, or exchange products, goods, property, information, or services, or enabling or effecting, directly or indirectly, a commercial transaction.
In the past twelve (12) months, we have disclosed the following categories of personal information of California consumers for a business purpose:
For information on where we share personal information, see How Information Is Shared.
The AZEK® Company
1330 W Fulton Market, Suite 350
Chicago, IL 60607